At Paradise, we aim to resolve order concerns fairly. This policy applies to purchases made on theparadisebeauty.com. Orders placed through marketplaces such as Amazon are governed by the respective platform’s policies.
Order Cancellations
To request a cancellation, contact us as soon as possible with your order number.
Orders can be cancelled before dispatch. Once an order has been dispatched, cancellation may no longer be possible. Please contact our support team for assistance with the available options.
For prepaid orders cancelled before dispatch, the refund will be initiated to the original payment method.
Return & Refund Requests
Please report damaged, defective, incorrect, or missing items within 3 Days of delivery so we can investigate promptly.
Include your:
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Order number.
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Description of the issue.
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Clear photographs of the product and packaging.
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Box-opening video, where available.
Requests are reviewed against the product description, submitted evidence, and, where necessary, an inspection of the returned item.
Change-of-mind returns: Not Applicable
Mandatory Box-Opening Video
As stated on the shipping label, please start recording a video before opening your parcel.
Record a clear, continuous, unedited video showing the sealed package, shipping label, complete opening process, and all products and accessories received. Clearly show any damage, incorrect items, or missing contents.
An unboxing video is required under our verification process for claims involving delivery damage, incorrect products, or missing items.
If a video is unavailable, we will review photographs and other supporting evidence. Approval is not automatic. Please retain the original packaging until your concern is resolved.
Product Condition
For approved returns, please include the product, supplied accessories, and original packaging where available. Do not use or alter the product further after identifying a problem.
Damage caused after delivery by misuse, improper handling, washing contrary to care instructions, heat styling beyond the stated temperature limit, cutting, colouring, or other customer alterations is not eligible for a return or refund.
Products used beyond reasonable inspection are not eligible for change-of-mind returns. Use alone does not exclude a claim concerning an existing defect.
Return Process
Contact our support team before sending a product back. Once your request is reviewed, we will provide return instructions and confirm whether pickup or self-shipping is required.
For verified defective, damaged, or incorrect products, we will arrange or cover reasonable return shipping costs. Any charges for other eligible returns will be explained before you proceed.
Keep your return tracking details until the process is completed.
Refund Processing
Once a refund is approved and any required return inspection is completed, we will initiate it within 3-5 business days.
Prepaid refunds will be issued to the original payment method. For eligible Cash on Delivery refunds, bank transfer.
Your bank or payment provider may take additional time to credit the amount. We will confirm the refund amount and explain any applicable deductions before processing.
If a request is declined, we will explain the reason and any further review options.
Consumer Rights
This policy, including the unboxing-video requirement and reporting period, does not limit your rights under applicable consumer protection laws.
Contact Us
For cancellation, return, or refund assistance, contact us with your order number.
Business Name: Paradise Enterprises
Email: theparadisebeauty7@gmail.com
Phone / WhatsApp: +91-6280240512
Support Hours: 11:00 A.M to 06:00 P.M Monday to Saturday
