At Paradise, we carefully pack your hair products and accessories for delivery. This policy applies to orders placed on theparadisebeauty.com.
Shipping Locations
We deliver to serviceable PIN codes across India. Delivery availability depends on your location and our courier partners’ coverage.
Order Processing
Orders are usually processed and dispatched within [1–2 business days] after confirmation. Orders placed on weekends or public holidays are processed on the next working day.
Processing may take longer during festivals, sales, or periods of high demand.
Estimated Delivery Time
After dispatch, delivery usually takes [3–5 business days], depending on your location.
Delivery timelines are estimates. Delays may occur due to weather, public holidays, courier disruptions, or other unexpected circumstances.
Shipping Charges
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order is dispatched, tracking details will be shared through [email, SMS, or WhatsApp]. Tracking updates may take some time to appear on the courier partner’s website.
Delivery Address
Please provide your complete address, correct PIN code, and active mobile number at checkout.
If you need to correct your delivery address, contact us as soon as possible. Changes may not be possible once your order has been dispatched.
Missed or Unsuccessful Delivery
If a delivery attempt is unsuccessful, please follow the courier partner’s instructions or contact us for assistance.
Undelivered parcels may be returned to us. Our support team will explain the next steps and any applicable redelivery charges.
Mandatory Box-Opening Video
As stated on the shipping label, please start recording a video before opening your parcel.
Record one clear, continuous, unedited video showing:
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The sealed parcel and shipping label before opening.
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The complete opening process without cuts or pauses.
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All products and accessories received.
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Any damage, incorrect products, or missing contents.
An unboxing video is required under our verification process for claims involving delivery damage, incorrect products, or missing items.
Please submit the video with your order number and retain the original packaging until your concern is resolved. If no video is available, we will review photographs and other supporting evidence. Approval is not automatic.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect product, or has missing contents, please contact us promptly with your order number, unboxing video, and clear photographs.
Our team will review the evidence and assist you in accordance with our Returns & Refund Policy and applicable consumer law.
Product Condition & Return Verification
Please inspect your product upon delivery and follow the care instructions provided.
Damage caused after delivery by misuse, improper handling, washing contrary to care instructions, heat styling beyond the stated temperature limit, or customer alterations is not eligible for a return or refund.
Products used beyond reasonable inspection are not eligible for change-of-mind returns. Using a product does not by itself exclude a claim concerning an existing defect.
Return and refund requests are subject to verification, which may include reviewing submitted evidence and inspecting the returned product. These conditions do not limit your rights under applicable consumer law.
Order Marked Delivered but Not Received
Please check with household members, your reception desk, or building security. If you still cannot locate your parcel, contact us so we can investigate with the courier partner.
Contact Us
For shipping or delivery assistance, please contact us with your order number.
Email: theparadisebeauty7@gmail.com
Phone / WhatsApp: +91-6280240512
Support Hours: 11:00 A.M to 06:00 P.M Monday to Saturday
